Contacts & audiences

Know your customers, and reach the right ones.

One list of contacts, filled by forms, orders and imports — organised with lists and tags, and segmented by what people actually did.

Segment · Buyers to win back

live

rule

bought

Bought “Growth plan”

rule

not

No order in the last 60 days

rule

can

Can be emailed

now

people

1,284 people match

worked out every time it’s used

What it does

Everything Contacts & audiences does for you.

Contact management and segmentation: one list per workspace, lists and tags, live segments by behaviour, imports and messages to a segment.

One record per person

Matched by phone and email, so a form, an order and an import are the same person.

Lists and tags

Added by flows, imports or by hand — and someone who left a list is never put back by a flow.

Live segments

By what they bought, what they opened, what they’re tagged and whether they can be reached.

Import

CSV or Excel, columns mapped, found or added exactly as a form would.

Message a segment

Email, SMS or WhatsApp to everyone in it, skipping anyone who can’t be reached — with the reason.

Consent respected

Unsubscribes and opt-outs follow the person everywhere.

How it works

Up and running in four steps.

No setup calls, no migrations to plan — and every step can be changed later.

1

Collect

Forms, orders and imports fill the list.

2

Organise

Lists and tags, by flow or by hand.

3

Segment

Rules worked out fresh every time.

4

Reach them

From a broadcast or from any flow.

Works with the rest

Contacts & audiences is better with company.

Every module writes to the same customer, so what happens in one is there for the others to use.

Send from your domain, track opens and clicks, and answer in a shared inbox.

Triggers, waits, conditions and actions across every module.

WhatsApp through Meta’s Cloud API, Twilio and more, on your own account.

Bring your campaigns, pages, checkout and customers into one place.

Create a workspace, connect your domain and your payment account, and run your next campaign end to end.

The marketing platform that follows every sale from the ad click to the money.

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